FAQs on Sales
- Can I view the products or material samples in person?
We are an 100% online shop and do not have a showroom. This is how we can pass more savings to buyers and bring better quality products without increasing the price tag!
- When will I get my order if I order today?
Lead time is 4-7 weeks from order placement date. The ETA is an estimate and not a guarantee. ETA can be affected by external factors such as freight delays, unstable weather, global pandemics, and other unforeseen circumstances.
- What is your return/exchange policy?
We provide one-to-one exchange for major manufacturer defects that are beyond repair. Wes do not provide exchange if an item is deemed to be unsuitable in terms of style/colour/theme. Do refer to our policies.
- What are the payment modes?
Modes of payment: paynow, ibanking, credit card (subject to 3% service fee, for credit card payments only). We do not accept cash on delivery.
- Can I pay a deposit?
We require full payment upon order placement for all orders placed via all platforms: Lazada, website, Whatsapp, over the phone, or any other channels.
However, there may be interest free installment payment option.
- Can I cancel my order?
Order cancellation can be done within 24 hours of order placement date or payment. As it is our responsibility to ensure that your order is processed, packed, and delivered to you in the shortest turnaround time, orders placed after 24 hours will not be allowed for cancellation.
- Is there warranty for my item/s?
We provide 3 month warranty for all products. The warranty covers manufacturer defects only.
- Do you work with external agents?
Yes we do! We work with agents, interior design firms, and contractors locally. Email us at firstname.lastname@example.org or simply click to whatsapp us to further discuss your project requirements. We love to help agents to bring better service to their clients.
- Can I customize my item?
We take pride in customisation. In fact, we work with the chosen suppliers and most items can be customised in colors or sizes. Contac our staff for more information.
FAQs on Delivery
- How much does delivery cost?
The delivery fee depends on the total value of your items. As the pricing of our items are kept transparent, we do not inflate the pricing with the cost of delivery and assembly. The delivery and assembly fee is calculated automatically upon checkout on our website.
If you are purchasing via other channels, our sales representatives will inform you on the delivery and assembly fee for your order.
- If I order again a few days or weeks after my first order, can I combine both orders?
If your second order is placed within 14 days of your first order, we can combine the delivery and assembly charges provided the second order does not include large items such as bedframes or wardrobes. Delivery of your two orders will also be completed in one single trip.
- I do not need delivery until 1 month later. Can you keep my item/s until further notice?
We do provide up to 2 weeks warehousing services but will charge a warehousing fee from the 15th day onwards. Fee is dependent on the size of your item/s.
- Can you dispose of my old furniture during delivery?
We are not approved for disposals and currently do not provide this service unfortunately.
- What if I cannot receive my item according to the scheduled date provided?
Changes must be communicated to us more than 24 hours from delivery date, else rescheduling fee of $40 applies.
- What if the item cannot fit into the lift?
It is the customer’s responsibility to highlight to our team on the accessibility of their entryway and home, before placing an order. If the item/s purchased is larger than 200cm in length/width/height, they will have to inform our team and we will assess if stairwell access is required. There is a fee of $15-20/flighty/item imposed.
- What if the item differs in colour/shape/size upon delivery?
Actual product will differ from illustrated photos due to photo enhancement, in terms of colour, shape, size, grains, texture, and other variances.
All solid wood products use natural materials and variation in colour, texture and grain is to be expected. Grains, cracks, and knots are natural occurrences and not defects. The unique character of each wood slab means that uniformity, tone or colour throughout the wood surface cannot be guaranteed.
- Can I request for a specific delivery date or timing?
The delivery date and window timing will be provided 1-10 days before your actual delivery date. As our delivery teams attend to different regions daily, we are unable to guarantee the date of your choice. We do not deliver at specific timings (e.g. 2 pm, or after 430 pm, etc).
- Do you deliver on Saturdays and Sundays?
Wednesdays, Fridays and Saturdays: 9am to 4 pm (unless otherwise stated)
Do check and get clearance from your condominium guards/management for delivery. Failed deliveries will incur $40 rescheduling fee.
- What if there is a delay in the delivery of my order?
In the case of delay due to unforeseen circumstances such as natural disasters, unfavourable weather conditions, or road conditions such as accidents, MuNic Mall. reserves the right to reschedule your delivery, subject to availability in our delivery schedule slots.
- Can I pick up the item myself?
No self-collection available at this moment.