FAQs!

 FAQs on Sales 

  1. Can I view the products or material samples in person?
We are an 100% online shop and do not have a showroom.  This is how we can pass more savings to buyers and bring better quality products without increasing the price tag!

 

  1. When will I get my order if I order today?
Lead time is 4-7 weeks from order placement date. The ETA is an estimate and not a guarantee. ETA can be affected by external factors such as freight delays, unstable weather, global pandemics, and other unforeseen circumstances.
  1. What is your return/exchange policy?
We provide one-to-one exchange for major manufacturer defects that are beyond repair. We do not provide exchange if an item is deemed to be unsuitable in terms of style/colour/theme. Do refer to our policies.
  1. What are the payment modes?
Modes of payment: paynow, ibanking, credit card , Grab Pay and Shopback pay. We do not accept cash on delivery.
  1. Can I pay a deposit?
We require full payment upon order placement for all orders placed via all platforms:  Lazada, website, Whatsapp, over the phone, or any other channels.
However, there may be interest free installment payment option.
  1. Can I cancel my order?

As we work fast to ensure you receive your item as soon as possible, all orders are processed after 12 hours of your order placement or payment, and cancellations may only be made within the first 12 hours after payment is made. Cancellation within 12 hours will incur a fee of 10-12% order amount. This fee is incurred once an order has been placed online.

  1. Is there warranty for my item/s?
We provide 3 month warranty for all products. The warranty covers manufacturer defects only. Please refer to our policies.
  1. Do you work with external agents?
Yes we do! We work with agents, interior design firms, and contractors locally. Email us at service@municmall.com or simply click to whatsapp us to further discuss your project requirements.  We love to help agents to bring better service to their clients.
  1. Can I customize my item?
We take pride in customisation.  In fact, we work with the chosen suppliers and most items can be customised in colors or sizes.  Contact our staff for more information.

 

     FAQs on Delivery 

  1. How much does delivery cost?
The delivery fee depends on the total value of your items. As the pricing of our items are kept transparent, we do not inflate the pricing with the cost of delivery and assembly. The delivery and assembly fee is calculated automatically upon checkout on our website.
If you are purchasing via other channels, our sales representatives will inform you on the delivery and assembly fee for your order.
  1. If I order again a few days or weeks after my first order, can I combine both orders?
If your second order is placed within 3 days of your first order, we can combine the delivery and assembly charges provided the second order does not include large items such as bedframes or wardrobes. Delivery of your two orders will also be completed in one single trip.
  1. I do not need delivery until 1 month later. Can you keep my item/s until further notice?
We do provide up to 2 weeks warehousing services provided the request was made upon placing the order. Last minute request and storage beyond the 2 weeks will charge a warehousing fee. Fee is dependent on the size of your item/s.
  1. Can you dispose of my old furniture during delivery?
We do not  do disposals and currently do not provide this service unfortunately.
  1. What if I cannot receive my item according to the scheduled date provided?
Changes must be communicated to us more than 48 hours from delivery date, else delivery rescheduling fee of $50 applies.
  1. What if the item cannot fit into the lift or I need help to move the items manually up or down the stairs?
It is the customer’s responsibility to highlight to our team on the accessibility of their entryway and home, before placing an order. If the item/s purchased is larger than 200cm in length/width/height, they will have to inform our team and we will assess if stairwell access is required. There is a fee of $15-20/flight/item imposed. And this is subjected to the agreement of the delivery team as their safety and well being cannot be compromised. 

 

  1. What if the item differs in colour/shape/size upon delivery?
Actual product will differ from illustrated photos due to photo enhancement, in terms of colour, shape, size, grains, texture, and other variances.
All solid wood products use natural materials and variation in colour, texture and grain is to be expected. Grains, cracks, and knots are natural occurrences and not defects. The unique character of each wood slab means that uniformity, tone or colour throughout the wood surface cannot be guaranteed.

 

  1. Can I request for a specific delivery date or timing?
Delivery is fulfilled by third party. 
The delivery date and window timing will be provided 1-10 days before your actual delivery date. As the delivery teams deliver to different regions daily, we are unable to allow date selection. They are also unable to deliver at specific timings (e.g. 2 pm, or after 430 pm, etc). However most often, the delivery team will try to adjust and accommodate to our clients’ requests.

 

  1. Do you deliver on Saturdays and Sundays?
Wednesdays, Fridays and Saturdays: 9am to 4 pm (unless otherwise stated)
Do check and get clearance from your condominium guards/management for delivery.  Failed deliveries will incur $50 rescheduling fee.

  1. What if there is a delay in the delivery of my order?
In the case of delay due to unforeseen circumstances such as natural disasters, unfavourable weather conditions, or road conditions such as accidents, MuNic Mall. reserves the right to reschedule your delivery, subject to availability in our delivery schedule slots.



11. What if my condominium management requires clearance? 
Do check and get clearance from your condominium guards/management for delivery.  Failed deliveries will incur $50 rescheduling fee.

12. Can I pick up the item myself?
No self-collection available at this moment.